Ethnic minority customers of the pension, disability and carers service
Summary: A research report by the Department for Work and Pensions on the Ethnic minority customers of the pension, disability and carers service : An evidence synthesis.
The aim of this project was to review and synthesise available evidence that could
throw light on: why Black and Minority Ethnic (BME) customers are less satisfied
with the Pension, Disability and Carers Service (PDCS); why BME individuals eligible
for the PDCS benefits are less likely to apply for them; what interventions might
be successful at raising levels of take-up and satisfaction with PDCS services; and
what important gaps exist in research evidence to answer these questions.
Click here to dowload a copy of the report.
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